Shipping & Returns
SHIPPING & delivery
At Under The Cypress, everything is made by hand.
All products are designed, handstitched, hand-written, hand-engraved and packaged in house by me.
I aimed to process and dispatch your order within 3 to 5 business days from the day you completed your order.
It’s a one woman operation so please allow some time when ordering a product.
If you would like to pickup your cards I can supply an address over email or telephone.
If you have any difficulties or input the wrong address please contact me
underthecypress.au@gmail.com
I will respond to you as quickly as possible.
DELIVERY TIME
Australian order are fulfilled with Australia Post. Domestic shipping generally takes about 3 to 8* business days while Express shipping with Australia Post takes about 1 to 2* business days.
Types of Shipment Available:
- STANDARD SHIPMENT (non tracking)
As it does not comes with tracking, we will not be able to do anything for you should it lost. If this is a concern for you, please choose Registered Post when checking out.
- TRACKING POST
Comes with tracking with additional $4 for a peace of mind.
- EXPRESS POST
the ideal choice for delivery of your urgent orders. Orders are delivered next business day*
(can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive due to Covid-19, but it is still the fastest way)
International buyers
- STANDARD SHIPMENT (non tracking) 25 working days
As it does not comes with tracking, we will not be able to do anything for you should it lost. If this is a concern for you, please choose Registered Post when checking out.
- REGISTERED POST
Comes with tracking with additional $14 for a peace of mind.
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
INTERNATIONAL DUTIES & TAXES
Please be aware that international duties and taxes may apply to you. These are something that is outside of our control and varies in cost from country to country. In most cases, our products will be under the threshold and so no charges will be payable.
Under The Cypress is not responsible for delays due to custom and these costs are not included in the shipping cost. If you are concerned, we highly recommend getting in touch with your local customs office to enquiry or use the below calculator tool for reference.
Calculate your country's custom fee here www.dutycalculator.com
Return & Exchange Policy
Returns
Under The Cypress's refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
1. Personalised items that have been stamped with a name, initials, date or short message.
2. Bespoke items and orders where an item has been crafted specifically to your design or requirements.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hello@kingsleyleather.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrive. If you need to exchange it for the same item, send me an email at hello@kingsleyleather.co.uk and I will give you details of where to send the faulty
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning items you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsibility to use a suitable and insured postal service for returns.